privacy policy
Last updated: 12 August 2026
1. About this Privacy Policy
The Hawk respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us through our website or sign up to receive email updates from us.
This policy applies to The Hawk website and the personal information collected through it.
2. Who We Are
For the purposes of UK data protection law, The Hawk is the data controller responsible for the personal information described in this Privacy Policy.
The Hawk
A696, Higham Dykes
Newcastle upon Tyne
NE20 0DH
Email: thehawkponteland@gmail.com
Telephone: 01661 881440
If you have a question about this Privacy Policy, want to exercise your data protection rights or wish to make a data protection complaint, please contact us using the details above.
3. Information We Collect
We only collect a limited amount of personal information through this website.
Contact forms and enquiries
When you contact us through the website, we may collect:
- your name, where requested;
- your email address;
- the contents of your message; and
- any other information you choose to provide in your message.
We use this information to respond to your enquiry and communicate with you.
Newsletter sign-ups
If you choose to join our mailing list or newsletter, we collect your email address and information necessary to record your subscription preferences.
We will not add an email address submitted through our general contact form to our marketing mailing list unless you have separately agreed to receive marketing emails.
Website and technical information
Our website hosting provider and other technical services may automatically process limited technical information required to operate and secure the website. This may include information such as your IP address, browser type, device type, pages requested and the date and time of your visit.
If we use website analytics services such as Google Analytics, additional information about how visitors use the website may also be collected. See section 7 below.
We do not ask you to provide sensitive personal information through our website. Please avoid including sensitive information in free-text messages unless it is necessary for your enquiry.
4. How and Why We Use Your Information
We may use your personal information for the following purposes:
Responding to enquiries
We use information submitted through our contact forms to read, manage and respond to enquiries.
Our lawful basis will normally be our legitimate interests in communicating with customers and people interested in The Hawk.
Where your enquiry relates directly to making a booking or obtaining services from us, processing may also be necessary in order to take steps at your request before entering into a contract.
Sending newsletters and marketing emails
Where you have specifically chosen to join our mailing list, we use your email address to send you news, events, offers and other information about The Hawk.
Our lawful basis for this is your consent.
You can withdraw your consent at any time by using the unsubscribe option contained in our emails or by contacting us.
Operating and protecting our website
We may process limited technical information where necessary to maintain the security, performance and reliability of our website.
Our lawful basis is our legitimate interest in operating and protecting our website and business.
Website analytics
Where analytics services are enabled, we may use information about website visits and interactions to understand how our website is being used and to improve its content, navigation and performance.
Where consent is required for analytics technologies, we will only use them after you have made the relevant choice through our cookie controls.
Legal obligations
We may also use or retain personal information where necessary to comply with a legal or regulatory obligation.
5. Email Marketing
We will only send marketing emails to individuals where we have a lawful basis to do so.
If you subscribe to The Hawk newsletter, you can unsubscribe at any time. Each marketing email should provide a way to unsubscribe, or you can contact us at:
thehawkponteland@gmail.com
Withdrawing your consent does not affect the lawfulness of any processing carried out before you withdrew it.
6. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate correctly. Other cookies, including analytics cookies where used, may help us understand how people use the website.
Where consent is required, optional cookies will not be used until you have made a choice through our cookie controls.
You can also control cookies through your browser settings.
More information about the cookies and technologies used on this website can be found in our Cookie Policy.
7. Google Analytics
If Google Analytics is enabled on this website, we may use it to understand how visitors interact with the site.
Analytics information may include information about pages visited, interactions with the website, device and browser information, approximate location information and how visitors reached the website.
We use analytics information to understand overall website usage and improve the website. We do not use website analytics to intentionally identify individual visitors.
Where our use of Google Analytics requires consent, Google Analytics will only be activated after you have agreed to analytics cookies through our cookie controls. You can subsequently change or withdraw your choice through those controls.
Google may process information on our behalf in accordance with its own contractual and data protection arrangements.
8. Who We Share Personal Information With
We do not sell your personal information.
We may share or allow access to personal information where reasonably necessary with service providers that help us operate the website and communicate with you, including:
- website hosting and technical service providers;
- website form and email providers;
- email newsletter providers, where used;
- analytics providers such as Google, where analytics are enabled;
- professional advisers where necessary; and
- regulators, courts, law enforcement agencies or other authorities where disclosure is required or permitted by law.
Where another organisation processes personal information on our behalf, we require it to handle that information appropriately and only for the purposes for which it has been provided.
9. International Transfers
Some of the technology providers we use may process or make personal information accessible from countries outside the United Kingdom.
Where this involves a restricted international transfer of personal information, we will take appropriate steps to ensure that the transfer complies with UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual and data protection safeguards.
You can contact us if you would like further information about the safeguards relevant to your personal information.
10. How Long We Keep Your Information
We do not keep personal information for longer than we reasonably need it.
Contact-form enquiries and related correspondence will normally be retained only for as long as necessary to deal with the enquiry and for a reasonable period afterwards where we may need a record of the correspondence.
Where an enquiry results in a booking, transaction, complaint or dispute, information may be retained for longer where reasonably necessary for legal, accounting or business-record purposes.
Newsletter information will normally be retained for as long as you remain subscribed. If you unsubscribe, we may retain limited information about your opt-out where necessary to ensure that we respect your marketing preference.
Technical and analytics information is retained only for as long as reasonably necessary for website security, administration, statistical analysis and improvement. Where third-party analytics services are used, retention will also depend on the privacy and retention settings applied to those services.
We regularly review whether personal information still needs to be retained.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no internet service or electronic transmission can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:
- the right to request access to personal information we hold about you;
- the right to ask us to correct inaccurate or incomplete information;
- the right to ask us to delete your personal information in certain circumstances;
- the right to ask us to restrict the way we use your information in certain circumstances;
- the right to object to certain uses of your information;
- the right to receive or transfer certain information in a portable format where applicable; and
- the right to withdraw consent at any time where we rely on consent.
You have the right to object to processing based on our legitimate interests. You also have an absolute right to object to the use of your personal information for direct marketing.
Not all data protection rights apply in every situation.
To exercise your rights, please contact:
thehawkponteland@gmail.com
We may ask for information necessary to confirm your identity before dealing with a request.
13. Data Protection Complaints
If you have concerns about how The Hawk has collected or used your personal information, please contact us first so that we can investigate the matter.
Data protection complaints can be sent to:
thehawkponteland@gmail.com
Please include enough information for us to understand your concern.
We will acknowledge a data protection complaint within 30 days and will take appropriate steps to investigate it without undue delay. We will keep you informed where appropriate and tell you the outcome of our investigation.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
14. Third-Party Websites and Booking Services
Our website may contain links to websites or services operated by third parties.
For example, if a table-booking service, social-media platform, map service or other external website is linked from our website, that organisation may collect information directly from you.
We do not control the way independent third parties process your information. You should read the privacy information provided by the relevant third party before submitting personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.
The latest version will be published on this page and the date at the top of the policy will be updated.
16. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
The Hawk
A696, Higham Dykes
Newcastle upon Tyne
NE20 0DH
Telephone: 01661 881440
Email: thehawkponteland@gmail.com